At Reinvent WP, we strive to ensure customer satisfaction with our products and services. If you are not satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
- Refund requests must be submitted within 14 days of the original purchase date.
- Refunds may be considered when there is an issue with the product that cannot be resolved through support email.
2. Non-Refundable Situations
Refunds may not be granted in the following circumstances:
- Change of mind after purchase.
- Failure to read product requirements or documentation before purchase.
- Issues caused by third-party plugins, themes, hosting providers, or custom modifications unrelated to our plugin.
- Requests made after the refund eligibility period has expired.
3. Subscription Cancellations
- Subscriptions can be canceled at any time through your account dashboard or payment provider.
- Canceling a subscription prevents future renewals but does not automatically generate a refund for previous payments.
- Access to premium updates and support remains active until the end of the current billing period.
4. Refund Process
- All payments are processed securely through Freemius.
- Approved refunds will be issued through the original payment method whenever possible.
- Refund processing times may vary depending on your payment provider or financial institution.
5. Technical Assistance Before Refund
Before requesting a refund, we encourage you to contact our support team. Many issues can be resolved through troubleshooting, configuration assistance, or compatibility guidance.
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.
7. Contact Us
If you have any questions regarding this Refund Policy or would like to request a refund, please contact us at reinventwp@gmail.com.